ITS 182 Help Desk Support

Students are provided the knowledge and skills necessary to troubleshoot basic problems end users will face while running
Microsoft Windows in an Active Directory® network environment or in a workgroup environment. This course provides an
overview of operating system concepts and how to troubleshoot Windows Client Software. Students will gain experience in
working with people, diagnosing systems, repairing systems, as well as proper policy and procedure when working a help desk
in a business environment. (Formally CT 104)