ITS 286 Help Desk II
(Help Desk II)

This course builds on the skills acquired in ITS 182 by having students diagnose and troubleshoot real world computer systems. Students will cover topics such as technical communication, client interaction, hardware issues, software issues, virus removal and data management.


Topic coverage includes:

  • Network Connectivity Issues
  • Login Problems
  • Hardware Issues
  • Boot Up Issues
  • File and Folder Recovery
  • Performance Optimization
  • Security Settings
  • Software Issues
  • Printers